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Inmate Phone & Mail


ATTENTION: We do not accept any of the items discussed below at the front desk or in person.

Inmate Personal Mail Process

The Okeechobee County Correctional Facility partners with HomeWAV for personal inmate communications. They utilize TextBehind for personal mail services. TextBehind photocopies all appropriate physical mail and delivers it digitally to our correctional facility. All mail will be reviewed and approved by the facility staff. Inmates receive all mail digitally through the HomeWAV kiosk. Sending physical mail to TextBehind is mandatory. Follow the guidelines below to ensure your mail is processed correctly.

Mail Processing Standards

To meet the mail processing standards for physical letters, all mail sent to an inmate must contain the following information:

  1. Sender’s complete first and last name. Initials are not acceptable

  2. Sender’s complete return address

  3. Inmate’s complete first and last name. Initials are not acceptable

  4. Inmate Number

  5. Correctional institution full name. Abbreviations are not acceptable


Any mail with incomplete or missing information specified above, either for the sender or the inmate, will be rejected and discarded UNOPENED without exception. The correct address format is as follows:


Inmate's Full Name – Inmate's ID Number
Okeechobee County Sheriff’s Office, FLORIDA
P.O. Box 247
Phoenix, MD 21131



TextBehind provides mail management services to correctional institutions nationwide. There are many correctional facilities with the same name in various counties and states. In many cases, even the INMATE ID can be very similar. Therefore, please make sure to provide the inmate's information exactly as shown for us to process your mail correctly every time.

Unacceptable Mail

TextBehind does not accept legal mail, money orders, personal checks, gift cards, or cash in the mail. These unacceptable items will be returned to the sender. Please send it to the facility address listed below under Legal Mail and Publications.


Inmate Legal Mail and Publications Process

Legal mail and publications directly from a publisher, distributor, or authorized retailer should be sent to the Facility and addressed to the following:

Inmate’s Full Name - Inmate's ID/Booking Number

Okeechobee County Sheriff’s Office
504 NW 4th Street
Okeechobee, Florida  34972

For security reasons, once an inmate is approved, a limit of three soft-cover books, two magazines, and two newspapers are permitted. Also, they must be received directly from the warehouse distribution center of an internet distributor, OR directly from the newspaper, magazine, or book publisher.

NOTE: We will refuse newspapers, magazines, or soft-cover books shipped or mailed from an individual.

We will also refuse books that have:

  • Hardcovers

  • Spiral bindings

  • Case or hardcover bindings, except for soft-cover religious texts/scriptures (e.g., Bibles, Korans, Vedas, etc.)

  • Nudity or sexually explicit material

Inmate Phone via HomeWAV Voice​


Inmates utilize HomeWAV Voice through the video visitation systems to place regular phone calls. HomeWAV Voice cannot call pagers, internet phones, etc. Money can be added to the inmate’s phone account at utilizing the "Deposit Funds as Guest" button at the bottom of the HomeWAV webpage or by coming onsite and using the HomeWAV kiosk in the lobby.

Sheriff and Jail Staff can only deliver verifiable emergency telephone messages. The Jail Supervisor will verify through the Hospital, Coroner, Funeral Home, etc.

Inmate Clothing

Females - 4 of each

  • Socks - may have grey on soles

  • Underwear - briefs - no male underwear

  • T-shirts - no pockets

  • Sports Bra - no padding, hooks, wire, or lace

Males - 4 of each

  • Socks - may have grey on soles

  • Underwear - boxer or brief 

  • T-shirt - no pockets 

  1. Whites will only be accepted for the first seven (7) days the inmate is incarcerated.

  2. New clothing only - clothing does not have to be in the packaging it was bought in.

  3. Whites are to be dropped off in the Visitation Office Monday through Friday, 10:00 AM to 6 p.m.

Bail Bonds Account Set-Up


Creating an account with HomeWAV is a convenient way for inmates to reach your business. All Bail Bond Companies can visit for HomeWAV account registration information.


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